Privacy Policy

Our Commitment to Your Privacy

At Luxe Scents ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luxescents.co.ug or make a purchase from us.

Please read this policy carefully. By accessing or using our services, you agree to the terms described here. If you do not agree with any part of this policy, please discontinue use of our site.

Information We Collect

We collect information you provide directly to us as well as information gathered automatically when you use our services.

Information you provide:

• Name, email address, phone number, and delivery address when you create an account or place an order
• Payment information (processed securely — we do not store full card details)
• Messages and correspondence when you contact us via our contact form or email
• Reviews, ratings, or other content you submit on our platform
• Wishlist items and saved preferences

Information collected automatically:

• Browser type, device type, operating system, and IP address
• Pages visited, time spent on pages, and referring URLs
• Cookie and session data (see our Cookies section)
• Purchase history and browsing behaviour on our site

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including sending confirmation and delivery updates
• Creating and managing your account on our platform
• Providing customer support and responding to your enquiries
• Sending promotional emails and offers (only if you have opted in — you may unsubscribe at any time)
• Improving our website, product range, and customer experience
• Detecting and preventing fraudulent transactions and abuse
• Complying with legal obligations under Ugandan and applicable international law

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site. A cookie is a small text file stored on your device when you visit a website.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect site functionality such as the shopping cart.

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with trusted third parties only in the following circumstances:

• Payment processors (e.g. Stripe, DPO, M-Pesa) to securely complete your transactions
• Delivery & logistics partners to fulfil and ship your orders
• Analytics providers (e.g. Google Analytics) to help us understand site performance
• Legal authorities if required by law or to protect the rights and safety of our customers and business
• Business transfers in the event of a merger, acquisition, or sale of assets (you will be notified in advance)

All third-party service providers are contractually obligated to handle your data securely and only for the specific purpose we engaged them for.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

• Account information is retained while your account is active and for up to 2 years after account deletion
• Order records are kept for 7 years for accounting and legal compliance purposes
• Marketing consent records are kept until you withdraw consent
• Support correspondence is retained for up to 3 years

You may request deletion of your personal data at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we update or correct inaccurate data
• Deletion — request that we delete your personal data ("right to be forgotten")
• Portability — request that we transfer your data to another service provider
• Objection — object to the processing of your data for marketing purposes
• Restriction — request that we limit how we use your data in certain circumstances
• Withdraw Consent — withdraw consent for data processing at any time

To exercise any of these rights, please contact us at info@luxescents.co.ug or use our Contact Page. We will respond within 30 days.

Data Security

We take the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, hashed storage of passwords — we never store passwords in plain text
• Regular security audits and vulnerability assessments
• Restricted employee access to customer data on a need-to-know basis
• PCI-DSS compliant payment processing — card details are handled by our payment partners, not stored on our servers

Despite these measures, no system is completely secure. We encourage you to use a strong password and to contact us immediately at info@luxescents.co.ug if you suspect any unauthorised access.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner services. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their respective privacy policies.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes, we will notify registered customers by email or by placing a prominent notice on our homepage. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

• Email: info@luxescents.co.ug
• Phone: +256 700 123 456
• Address: Plot 14, Kampala Road, Kampala, Uganda
• Contact Form: luxescents.co.ug/contact